Frequently Asked Questions
When can I expect to receive my order?
In order to keep our prices as low as possible for you, Isabelle-mode ships products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. Processing your order takes about 1 to 2 business days. The average delivery time in France, Spain, Italy, Ireland, United Kingdom, Poland, United States, Australia, Canada, New Zealand is 2 to 4 business days.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the expected time frame. Unfortunately, orders can be delayed. Have you waited 3 days longer than the initial delivery time and still have not received your order? Please send an email to: info@isabelle-mode.fr
What is the cost of delivery?
When you order from Isabelle-mode, you always benefit from free delivery.
How can I pay for my order?
Isabelle-mode always offers secure payments. We use the most widely used payment service in France, Spain, Italy, Ireland, United Kingdom, Poland, United States, Australia, Canada, New Zealand: credit card, Apple Pay & Google Pay, Creditcard, Shop pay & Blik.
I am missing products, how is this possible?
Some orders are sent in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order more than one product at a time, the products may not be delivered at the same time.
Don't worry, your order is on its way. The rest of your order will normally be delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, it is possible that your order is damaged during delivery. As a customer, you obviously cannot do anything about it. In this case, please contact our customer service immediately by sending an email to info@isabelle-mode.fr It is necessary to take photos of the claim and attach them to the email.
You cannot return the product without providing us with the photos. Unfortunately, we will then not be able to find an adequate solution for you. Our customer service will process your message as soon as possible and will look for the best possible solution with you.
This applies if you bought the wrong product, if it does not suit you, or if you no longer want it.
Please first contact our customer service (info@Isabelle-mode.fr). We will see what the best solution is for you. If unsuccessful, you will only pay the shipping costs to return the product to us.
Do you have other questions? Contact our customer service (info@isabelle-mode.fr)