Return and Refund Policy

Are you not satisfied with your order or did you order the wrong size? No problem! You can return or exchange your order within 30 days.

RETURNS in 4 simple steps

Step 1: Send an email to info@isabelle-mode.fr and our team will send you a return form. Please read carefully the conditions on the return form before sending the product back to our sorting center.

Step 2: Completely fill out the return form.

Step 3: Send your order to the address indicated on the return form. Send the items accompanied by the duly completed return form to the address indicated on the return form. As the sender, you are responsible for the return shipping costs. Make sure the package has a Track & Trace code.

Step 4: Upon receipt of the package, we will ensure that the purchase amount is refunded to your bank account within 5 days.

EXCHANGE 4 simple steps (for size issues)

Step 1: Send an email to info@isabelle-mode.fr indicating your order number and the size of the product you want to receive in the correct size. You will then receive a return form with which you can send back the wrong product.

Step 2: Fill out the exchange form.

Step 3: Send your order to the address indicated on the exchange form. Send the items accompanied by the duly completed exchange form to the address indicated on the exchange form. Make sure the package has a Track & Trace code.

Step 4: Once the package is sent to the address indicated on the exchange form, we will send you the correct size FREE OF CHARGE.

4-step EXCHANGE (for damaged products)

Step 1: Send an email to info@isabelle-mode.fr with photos or a short video of the defective/damaged product you received and briefly explain the problem with the product.

Step 2: Once we receive the photos/videos of the received product, our team will validate the product.

Step 3: Once validated, our team will send you a FREE replacement order.

Step 4: Finally, our customer service will provide you with the new tracking information for your free replacement order so you can track its status.

For any other questions, feel free to contact us by email: info@isabelle-mode.fr


PLEASE NOTE: Before returning products to the return address, you must fill out the return form. The return form must be sent with the package. To obtain the return form, you can contact our customer service by sending an email to: info@isabelle-mode.fr

If the consumer initiates the return, the shipping costs are their responsibility. Specific fees will be calculated based on the express delivery company you choose.

If, for reasons attributable to us, the received goods are damaged or incorrect, the consumer is not required to bear the shipping costs for this reason.

 

Company Name: Isabelle-mode

Contact Name: Wang Maoqin

Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,

City: Ningbo

Zip code: 315100

Province: Zhejiang

Country: China

Tel: 15314571683